Text messages
What Rayva texts you, and how to stop.
Last updated September 28, 2026
Rayva, operated by Veer, Inc., sends text messages to caregivers who use the Rayva app. There are two kinds: a one-time sign-in code, and notices about home-care visits you have accepted.
You opt in yourself, in the app, by entering your own mobile number. Reply STOP at any time to stop.
How you opt in
On the Rayva app's sign-in screen you type your mobile number and tap Text me a code. Beneath the button the screen says: "By tapping Text me a code you agree to receive a one-time sign-in code and visit notifications from Rayva by text message. Message and data rates may apply. Message frequency varies. Reply STOP to stop, HELP for help." That tap is your consent. We never text a number that wasn't entered in the app by its owner, and we never buy, import or share lists of numbers.
What we send
- Sign-in codes. One six-digit code each time you sign in. Example: Your Rayva code is 123456. It expires in 5 minutes.
- Visit notices. A confirmation when you accept a visit, a reminder before it, and a note if the agency changes or cancels it. Example: Rayva: you're booked for a Personal care visit Mon 9:00 AM in Lincoln. Open the app for details. Reply STOP to opt out.
How many you get depends on how often you sign in and how many visits you take. We don't send marketing by text.
Stopping and help
- Reply STOP to any message and you'll get one confirmation text and nothing more. You can still sign in with a code sent by email, and the app keeps working.
- Reply START to begin again.
- Reply HELP, or email hello@getrayva.com, for help.
Cost and carriers
Rayva doesn't charge for texts, but your carrier's message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Your number
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Twilio delivers the messages on our behalf under contract. Everything else about how we handle your information is in our Privacy policy; the rules for using Rayva are in the Terms of service.
See also: Terms of service · Privacy policy · Delete your account. Questions: hello@getrayva.com.